LULUYA Symphonic Poem BJD Series Blind Box [Penny's Box]

1. Adult supervision is required.
2. Due to different measurement methods, the product size may vary by 1-3cm. This is within the normal range.
3. The product’s color may vary slightly due to lighting, monitor settings, or camera effects. Please refer to the actual product for accuracy.
4. Small parts may pose a choking hazard. Keep them out of reach of children and handle sharp accessories with care.

1. Blind Box Products
   Due to the unique nature of blind box products, refunds or exchanges cannot be processed once the box is unboxed unless there is a quality issue. Requests for refunds due to personal preferences or not receiving the desired style will not be accepted.
2. Incorrect, Damaged, or Missing Items
   If your order contains incorrect items, damaged products, or missing items, please contact us within 7 days of receiving the product. Requests submitted beyond 7 days will not be honored.
   Contact us via email: ttmartglobal@gmail.com or WhatsApp: wa.me/85270998464.
3. Shipping and Packaging
   All items are carefully inspected to ensure the product and packaging are in excellent condition before shipment. However, due to the unpredictable nature of international shipping, we cannot guarantee the outer packaging will remain undamaged during transit. Any damage to the outer packaging is caused by the shipping carrier and is beyond our control. We are only responsible for damage to the figures inside the blind box.

If you receive a damaged figure, please email our customer service team with the following information:

We will address your issue as soon as possible.